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Terms and Conditions


Please note, all calls are recorded for training and monitoring purposes.

  1. Obligations of the “Trainee” (anyone who has made a payment towards any course provided by Big On Driver Training Ltd):
    1. Provide full and accurate information to Big On Driver Training Ltd at all times
    2. Be in possession of all necessary legal documentation at all times while undertaking their course – the Trainee accepts full responsibility for identity documents
    3. Ensure they are not under the influence of alcohol or illegal drugs during their course – if Big On Driver Training Ltd or our accredited Training Partners discover a breach of this commitment the course will be terminated immediately with all relevant fees forfeited
    4. Undertake to attend their training course on the agreed date(s). If a Trainee wishes to change the agreed dates they must provide suitable notice. If notice is not provided and the Trainee fails to attend the course, the course will proceed as originally agreed and the Trainee's result will be recoded as a ‘Fail’ with all monies paid towards that course forfeited
    5. Commit to conducting themselves in an appropriate manner: Big On Driver Training Ltd reserves the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee has acted or behaved inappropriately, including but not limited to verbal and physical abuse towards Big On Driver Training Ltd staff or Training Partner staff.
    6. Whilst under contract with Big On Driver Training Ltd the Trainee undertakes that Big On Driver Training Ltd will be their sole training provider for all related training courses. Payment for all future driver licences must be made to Big On Driver Training Ltd.
    7. Understands that Big On Driver Training Ltd reserve the right to update or amend these Terms and Conditions (Ts & Cs) at any time and that the Ts & Cs prevailing at the time of enquiry applies – this is in accordance with law and does not affect a Trainee’s statutory rights.
  2. Training with Big On Driver Training Ltd:
    1. The practical courses will last between 3 and 5 days, depending on the course chosen
    2. A training day may start at various times throughout the day with the Trainee spending between 3.5 and 8 hours in the vehicle each day
    3. Depending on training centre location and vehicle availability, training will take place on either a one-to-one (1:1) or two-to-one (2:1) basis
    4. In the event of the training vehicle breaking down, Big On Driver Training Ltd will arrange for the Trainee to have further training to make-up for lost time – this rebooking will be at a time convenient for the Trainee and will be delivered at no extra cost
    5. In the event that a course or part of a course is cancelled due to instructor illness, Big On Driver Training Ltd will rebook any undelivered training at a time convenient for the Trainee and at no extra cost
    6. In the event that a course or part of a course is cancelled due to inclement weather, Big On Driver Training Ltd will rebook any undelivered training at a time convenient for the Trainee and at no extra cost.
    7. If the full complement of training has been delivered but the Test was cancelled, the Trainee can still attend the rearranged Test but additional training may have to be paid for – please contact Big On Driver Training Ltd for prices and terms
    8. In the event that a Trainee fails to attend or complete their course for whatever reason, excluding but not limited to certified sickness, all course fees will be forfeited
    9. Big On Driver Training Ltd reserve the right to amend course dates without any financial penalty – appropriate notice will be provided
    10. Where applicable all course bookings are inclusive of Test fees
    11. All bookings will be confirmed by Big On Driver Training Ltd via the phone and sent to the Trainee via post and email . If a Trainee has not received confirmation of their agreed booking they must contact Big On Driver Training Ltd
    12. Any complaints about Big On Driver Training Ltd courses should be directed to Customer Services and sent by Special Delivery to the Big On Driver Training Ltd address. Big On Driver Training Ltd will endeavour to reply within 28 working days
  3. Payment terms:
    1. Course fees include a Registration Fee of £100 which is non-refundable unless the booking is cancelled within 7 working days of the original payment.
    2. Course fees vary: please contact Big On Driver Training Ltd for details of current prices
    3. Course fees must be paid in full before dates for that course can be arranged on a Trainee’s behalf
    4. Big On Driver Training Ltd allow interest-free deposit and part payments however pursuant to clause 3(3) above courses cannot be booked if there is an outstanding balance. Upon making an initial part-payment a schedule of follow-up payments must be agreed which will be confirmed in writing by Big On Driver Training Ltd.
    5. A Trainee’s contract begins on the day of their first transaction and their contract is valid for a period of 12 months.
  4. Cancellation and refund policy:
    1. If the Trainee cancels their booking within 7 days of paying their initial Registration Fee any monies paid to Big On Driver Training Ltd will be refunded in full, provided the Trainee returns the Starter Pack in the same condition it was issued and provided the booking was placed without face-to-face contact – this is in accordance with the Distance Selling Regulations, 2000
    2. Cancellations must be made in writing and sent by Special Delivery to Big On Driver Training Ltd at the Big On Driver Training Ltd address. The timescale for all refunds begins from the proof of postage date applied by Royal Mail
    3. Big On Driver Training Ltd will endeavour to acknowledge a Trainee’s cancellation letter within 3 working days of receipt. Subsequent communication will outline the company’s decision regarding the Trainee’s request for a refund and where a refund payment applies this communication will clarify the date and amount of the refund payment
    4. Any approved refund will be returned to the Trainee in 7 working days from receipt of the Trainee's request – please refer to clause 4(2) for clarification on when the refund timescale begins
    5. The term 'Course Bookings' and 'Booking' applies to any Trainee who has made a full or part-payment towards any course provided by Big On Driver Training Ltd
    6. Pursuant to clause 3(5), the following deductions apply to all refund requests: - Requests received within 7 days of initial transaction: no cancellation fee and no registration fee - Requests received after 7 days of initial transaction: a cancellation fee of 25% plus £100 Registration Fee
    7. Trainees can attend the course(s) they have purchased up to 12 months from their initial purchase date – any courses unattended within 12 months of purchase will become null and void with no refund applicable. However, if the Trainee contacts Big On Driver Training Ltd in writing before the end of their 12-month contractual period it may be possible to extend their booking – this is at the discretion of Big On Driver Training Ltd.
    8. If a Trainee has had dates confirmed in writing (via post or email), the booking is both non-cancellable and non-refundable. If a Trainee has had dates confirmed in writing but finds they are unable to attend it may be possible to rearrange their booking – this is at the discretion of Big On Driver Training Ltd
  5. Confidentiality and Data Protection:
    1. Big On Driver Training Ltd will keep confidential any information which the Trainee supplies to Big On Driver Training Ltd in connection with this agreement.Big On Driver Training Ltd does not store credit card details nor do we share customer details with any 3rd parties.
    2. Should we need to communicate basic personal details to our Training Partners or potential employers (as part of the Recruitment services we offer), we will ask for the Trainee's permission before doing so.
    3. Big On Driver Training Ltd will be responsible for ensuring that the processing of personal data complies with the Data Protection Act, 1998
  6. Other Terms:
    1. By paying the minimum Registration Fee the Trainee agrees to participate in Big On Driver Training Ltd publicity
    2. This agreement is governed by English law. Both Big On Driver Training Ltd and the Trainee submit to the exclusive jurisdiction of the English and Welsh courts in relation to any dispute concerning this agreement
    3. By paying the minimum Registration Fee the Trainee agrees to be bound by the above.